Refund policy

REFUND POLICY

Because each letter is handcrafted and produced in a single monthly batch specifically for that month's subscriber list, our refund policy looks a little different from a typical retail store.

Subscription charges:

• Monthly subscription charges are generally non-refundable once that month's letter has entered production, since materials, time, and postage have already been committed to your copy.
• If you are charged in error (for example, a billing mistake or duplicate charge), contact us at hello@thelittlecabinpost.com within 14 days, and we will correct it promptly.

Physical condition issues:

• If your letter arrives damaged, lost in transit, or significantly different from what was described, contact us at hello@thelittlecabinpost.com within 30 days of the expected delivery date with a photo where applicable, and we will make it right, whether that's a reshipment or a refund for that month, at our discretion.

International orders:

• Any customs duties or import fees charged by your country are the responsibility of the subscriber and are not included in, or refundable as part of, your subscription price.

Gift subscriptions:

• Gift subscriptions are non-refundable.